Terms and Conditions

These Terms and Conditions govern your purchase of products from our website ("deartea.co"). By using our website and/or placing an order, you agree to these terms.

Placing Orders

  • Orders are confirmed only after payment is received.
  • Due to quick processing, most orders cannot be cancelled or changed after they are placed.
  • We currently do not accept returns of our products.

        Out-of-Stock Products

        • We try to keep all products in stock, but occasionally an item may be unavailable.
        • If this happens, we will contact you to discuss alternative options.
        • We reserve the right to cancel orders for out-of-stock items.

          Shipping

          • We make commercially reasonable efforts to deliver products promptly, but delays can occur.
          • Orders are typically processed within 1-3 business days.
          • Orders placed after 5 pm PT may not be processed until the next business day.
          • We are not responsible for late or lost shipments due to factors beyond our control (e.g., carrier delays).
          • Shipping times are estimates and not guaranteed, especially if shipping address is in Alaska or Hawaii. 
          • You are responsible for any errors in your shipping information.
          • We recommend working with the carrier to resolve any lost or damaged package issues.
          • We are not responsible for lost or undelivered packages.
          • Damaged or defective products must be reported within 48 hours of delivery with photographic evidence.
          • We will typically replace damaged or defective products, but cannot provide refunds.

            Prices and Information

            • All prices are in USD and subject to change without notice.
            • We reserve the right to change product ingredients, packaging, or descriptions at any time.

              Payment

              • We reserve the right to change payment terms at any time.
              • We may refuse orders or shipments if we have concerns about your creditworthiness.
              • We reserve the right to reject or cancel any order at any time, for any reason.

                Risk of Loss

                • Risk of loss for products pass to you upon delivery. We are not responsible for damage after delivery.

                Warranties and Limitation of Liability

                • We make no warranties about the products.
                • We are not liable for any incidental, consequential, or indirect damages.

                  General Provisions

                  • Any invalid provision in these Terms and Conditions will not affect the remaining provisions.
                  • Orders cannot be cancelled or assigned without our written consent.
                  • Our waiver of any breach of these terms does not waive future enforcement.
                  • These Terms and Conditions are governed by the laws of California.

                    Contact Us
                    If you have any questions about these Terms and Conditions, please contact us at dearteaco@gmail.com.

                    Changes to These Terms and Conditions
                    We may update these Terms and Conditions from time to time. Any changes will be posted on our website.